Return & Refund Policy

24-hour defect window

Returns are accepted within 24 hours of delivery or collection where the item has a manufacturer defect — it does not power on, a component is dead on arrival, or the item does not match the specification listed on its product page.

Report the fault within that window by email to [support email — to be confirmed] or by phone on [phone number — to be confirmed], quoting your order number and a short description or photo of the problem.

Condition of the returned item

The item must come back complete: original box, accessories, cables, manuals and any free gifts, with all serial numbers and warranty seals intact.

What is not covered

• Accidental damage, liquid damage, drops, power surges or incorrect installation.
• Software licences, digital keys and activated subscriptions once redeemed.
• Consumables and used items such as thermal paste, printed media and cartridges.
• Change of mind, wrong model chosen by the customer, or normal wear and tear.
• Faults reported after the 24-hour window — these are handled under the manufacturer warranty instead.

Replacement first, refund where needed

Once we confirm the defect, we replace the item with the same model. If a replacement is unavailable, you may choose another product of equal value or a full refund of the amount paid.

How refunds are paid

Refunds are returned to the original payment method used — the same card, bank account or wallet — in Maldivian rufiyaa (MVR). We do not refund to a different card or to cash. Approved refunds are submitted to the bank within 2 working days and normally appear on your statement within 7–10 working days, depending on your card issuer.

Delivery charges are refunded only when the entire order is returned as defective.

Manufacturer warranty

After the 24-hour window, products remain covered by the manufacturer warranty stated on the product page. We will help you log the claim with the brand's service centre.